Tips for Strengthening 5G Coverage for Your Customers

While 5G technology is greatly improving performance and speed for mobile users, it’s of little use in areas where coverage is spotty. That’s why delivering consistently strong 5G coverage is essential for keeping your customers satisfied. If your coverage area is experiencing low performance in certain places or you’re getting complaints from customers about accessibility, let’s look at a few tips to help you ensure  that your customers always have the best possible 5G experience.

Focus on Areas of Obstruction

Tall building clusters, thick walls, tunnels–all these areas make it difficult for tower signals to break through, even with 5G. (New York City is rife with these issues.) Run an analysis on these spots in your coverage area to see where the obstructions exist, and look for ways to install cells to get around them. If necessary, install more small cells at street level and in tunnels to boost the signal.

Install More Small Cells in High-Traffic and High-Demand Areas

As fast and efficient as 5G is, excessive demand can still slow down performance for users. To make sure that your customers don’t suffer from low speeds, install additional small cells in places where congestion tends to be higher at certain times of day (e.g., rush hour, lunch times). Also, events that draw large crowds can easily overtax your infrastructure, so make sure to install additional small cells in places like stadiums, expo centers, fairgrounds, etc. This will give users a stronger signal so they can keep on streaming and downloading without interruption even when lots of other people are online.

Consider Installing More Indoor Small Cells

Recent surveys of early 5G adopters found that for these users, indoor 5G coverage is more important than even speed or battery life. If your users’ signal drops to LTE inside their homes/businesses, while shopping, etc., they will wonder why they’re paying extra for 5G. To resolve this issue, look at the option of installing more small cells in indoor locations when necessary–especially in malls, stores, and businesses. While it’s not always feasible to install hardware inside people’s homes, you can also boost coverage by making sure you have plenty of small cells installed in neighborhoods.

Make Upgrades to Your Network Infrastructure

The challenge with 5G is that it tends to trade bandwidth and speed for a smaller coverage area, so it takes more connection points to create a strong, consistent signal. Your 5G network is only as powerful as its weakest link, so make sure you are upgrading your network infrastructure to accommodate the extra load. This may include optimizing and replacing existing equipment, enhancing backhaul networks, or adding new radio access technologies.

At Tri-Power Electrical, our team of trained technicians has the expertise to ensure your company’s 5G signal is strong and reliable across your coverage area, keeping your customers happy and your company profitable. Contact us to discuss how we can help.